Redpoint Mechanical Svc Ltd at 7463 Aspen Boulevard, Pemberton

Contacts

Phone:
+1 604-698-1305

Address:
7463 Aspen Boulevard, Pemberton, British Columbia V0N 2L1

Web site:
redpointmechanical.ca

Categories:
Plumber  

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Reviews

• ★ ☆ ☆ ☆ ☆

  07.05.2018

  Joe Arcuri
  I called Redpoint when my hot water tank blew because their name and phone number were written on the side of the tank along with the date of installation and the length of warranty. Gwen answered the phone and completely blew me off telling me that they were way to busy to help me and I should call the manufacturer myself to start the warranty claim and try to find a plumber to install the new one for me. I did so only to find out that the tank had already been warrantied (I was not the original owner) and there was nothing they could do. I called Gwen again just to ask why they would put false information and she refused to take any responsibility saying only that the plumber who installed that tank no longer worked for them. I didn't really expect them to pay anything out of pocket for my new tank but a little customer service could have gone a long way in this instance. I own a business in which we supply and install product and if any of my customers ever called with a warranty issue I would do everything in my power to help them through the process.

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